For all customers at Sanifairy, we take great care to ensure your products arrive in perfect condition. However, in the unlikely event of damage or dissatisfaction, please adhere to the following guidelines:

1. Report any damages immediately within 14 days upon receipt of your order. To validate your claim, you must provide substantial proof in the form of pictures, videos, or other suitable documentation.
2. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

To start a return, you can contact us at hello@sanifairy.com. 

If your return is accepted, we will let you know the return address. After that you can send us the product. Please make sure to provide us with a recipe so we can reimburse the shipping costs.

When reporting damages, specify whether the issue stems from production or shipping, as this information is crucial for insurance claims. We will work closely with you to resolve the situation and process any applicable refunds or exchanges.

By purchasing from Sanifairy, you agree to these terms and acknowledge your responsibility to comply with our shipping policy.